Shipping information

Delivery Information

We  deliver within four working days upon order confirmation.

 

Shipping prices will be calculated at the cart page once you select the product.

 

Please  ensure someone is available to sign for the delivery, otherwise you will be liable for a $100 re-delivery charge per pack if the goods are  unable to be left.

 

Unless  agreed otherwise, all deliveries will be made to the kerbside  or the  bottom of the driveway. Alternative methods of delivery are  available  upon request. Deliveries will not be able to be made on grass  or  gravel.

 

Ensure  the delivery area is flat and solid enough to take the weight  of a  pallet truck carrying up to 1 tonne in weight. Please advise Granite and Paving of any constraints which may restrict access to your address for   our delivery vehicles.

 

Whilst  we do our utmost to ensure your goods arrive in perfect  condition, it  is important to allow a total of 5% for cuts, wastage and  for a small  number of potential breakages when ordering.

 

We  always check each crate before it is dispatched, if you should  find  any problem with your order or even have any suspicion of damage,   please sign for goods as damaged. We will not be able to arrange   replacements or credit if delivery is not signed for as damaged.

 

You  have 24 hours from the time of delivery in which to report  details of  any damaged or missing items. We’ll be happy to refund value  of any  additional (above 5%) breakage of slabs. Written and   photographic evidence will be required in order for us to follow up  your  requests. All damaged or missing products must be reported within 14 days from delivery.

 

If  you refuse the goods or are unable to accept the goods at the  time, a  re-delivery charge will be made. These charges are set by the  delivery  network.

 

Delivery addresses

 

Granite and Paving LLC delivers to all USA mainland addresses. 

Please feel free to call (518) 330-1451 for more details.

 

If you have any special requirements please email us at info@graniteandpaving.com or call (518) 330-1451 for a quote.

 

Delivery times

 

Delivery will normally be made within 4 to 8 working days from dispatch,  and Granite and Paving LLC’s courier will contact you to arrange a  suitable day  for delivery. We may be able to give an estimated time of  delivery but  this may not be possible for every order. Working days are classified  as Monday to Friday and exclude bank holidays.

 

Returns Policy

 

Unfortunately we don’t take return of the product, having said that, we shall refund the amount of damaged product provided sufficient evidence.

 

Damages:


Whilst  every effort is made to get the stone to you in perfect condition,  please allow for up to 1 or 2 broken slabs per pack. We will issue a  refund for any amount above 2 broken slabs per pack upon provision of  photos showing the damaged slabs, received within 7 days of receipt of  goods. It is always advisable to allow an additional 5% leeway on the  amount ordered for damages or cuts.

 

Please do not hesitate to call us with any questions you may have on (518) 330-1451.

 

THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS.

Registered office: 1309, Coffeen Avenue, STE 1200, Sheridan, Wyoming, 82801.

 
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